Do you have a track & trace code, and does it show the order as delivered? Please contact us the following day. We cannot contact PostNL or DPD on the same day. In most cases the delivery was scanned too early and the courier will still deliver.

Was your order shipped without track & trace? You can find the expected delivery date on the status page.

Damaged: please attach a photo of the damage.

Incomplete: clearly state what is missing.

Wrong item: please attach a photo of the received (wrong) item.

Would you like to return or exchange an item because it does not meet your expectations or was ordered incorrectly? Go directly to this page for return instructions. In other cases, we recommend filling in this form first.

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Company details

Office
Voorstraat 49
1931 AH Egmond aan Zee
Netherlands
Warehouse
Pieter Schotsmanstraat 42
1931 AR Egmond aan Zee
Netherlands
Appointment only
Chamber of Commerce
34357566
VAT
NL001261178B23